Please, read the questions we are most often asked, and our answers.
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When can it be loaded and how long will the delivery take?
In most cases we can load in several days (usually not more than 1 to 20 days).
Depending on the destinations international transport takes days and sometimes weeks.
We have regular international courses, but unfortunately we cannot guarantee dates, as our work depends on drivers, trucks, weather, traffic, bans, borders and other circumstances.
As the time approaches we will contact you and/or the sender/receiver to arrange the collection/transfer/delivery. We will take into consideration your requirements and we will try to give you as much as possible time to react.
How much does it cost the delivery of a vehicle?
The price for car transport between Bulgaria, the UK, Belgium, Germany, Austria, Italy, the Netherlands, Switzerland or other countries is determined depending on various factors, for example: make, model, year, is it new, where it's registered, size, destinations and more ...
Shipping a car with a car transporter is far more efficient and cheaper than driving the car. Less wear-and-tear, no cheap motels, cheap food, and of course no missed work days. Let's not forget that if you do not know the condition of the vehicle you are driving it is likely to get unexpected troubles during the journey, and eliminating these troubles is expensive.
We cannot specify certain prices not only because the factors on which the price of car transport depends are too many and varied, but also because fuel prices and car delivery rules are constantly changing.
For more details on this question, see the individual descriptions of our services in the section: Car Transport.
How many cars can a vehicle transporter carry?
Depending on the cars, but not more than 9 - 10 in the most optimal cases, for example 10 of the smallest models of Smart or Mini. If there are more than 3 SUVs, it is difficult to fit 4 more cars on one truck car transporter, and at least 2-3 must be small or medium class. The optimal load is 8 cars or 3 middle class SUVs + 4 medium or small class cars.
How to order delivery of a car or cargo?
The steps for ordering a delivery of a car or cargo are as follows:
- fill in a Delivery Request;
- we will send you a quote to your email address;
- read the quote and pay a deposit;
Once we receive the deposit we will contact you to arrange the details of the collection / transfer / delivery.
The cargo should be picked up or delivered at a certain time?
Most transport companies need a time-frame for pick-up and delivery. BGLondon does not charge extra for picking-up or delivering on certain dates.
The whole delivery, including pick-up, transfer and receipt, will be per-arranged and agreed with you.
What time will you arrive?
The time we will arrive is in accordance with your requirements.
Please, remember that by law only certain kilometers and hours per day the drivers and trucks can be in motion. Inevitable situations, such as harsh weather, traffic conditions and other deviations, can delay the transit.
Please make sure that the cars or goods you want us to transport for you are paid for, ready to be collected and with proper documents, in order to avoid unwanted delays.
When the time approaches, we will contact you and/or the sender/recipient to arrange the collection or delivery.
We do not guarantee dates and times in any case, even if we have given you a date and time.
I've received my vehicle/cargo but it is damaged?
Contact us, immediately! You must notify us instantly so that all circumstances can be assessed.
Please, send a description, photos and as much as possible evidence of the damage.
Can I put personal belongings or luggage in a car for transport?
BGLondon does NOT deliver and is NOT responsible for any missing from the transported vehicles luggage, products, merchandise, personal items, accessories, such as: chargers, USB sticks, cables, memory cards and similar... Be sure to tell the driver if there are any personal items in the transported vehicles. The drivers may accept your personal items and you should arrange all luggage related transport directly with them.
Do you deliver inoperable or non-standard vehicles, motorcycles and extra parts?
Yes. BGLondon regularly delivers motorcycles, non-starting, modified, lowered, exotic and classic cars and SUVs.
Non-starting vehicles must at least be rolled on tires/rims and have their steering wheel to spin. Non-starting vehicles can only be transported by prior arrangement, as different loading and unloading methods are applicable.
For motorcycles and other loads we offer weekly transport with covered trucks.
Parts are accepted on a case-by-case basis, and may be charged.
How can I track my shipment or get a delivery update?
To find out the location of your cargo, or information, contact us.
What kind of truck will my car be transported on?
Mostly, with an open car carrier, like those big trucks you see transporting 8 - 10 cars from and to the major car dealers, or on a car trailer.
What is Clean Hands service?
With our Clean Hands service, you will not have to drop-off or pick-up your cargo, BGLondon will collect and deliver it from origin to destination, from any sender to any receiver.
Can I pay for the delivery upon receipt?
Yes, but keep in mind that if you cannot pay upon receipt, the goods may not be unloaded and/or their documents may be withheld.
Can I send the necessary documents for the delivery to your email?
In most cases, the ownership documents, and other necessary documents, must be provided with the cargo, as the drivers are not able to print documents sent to them electronically.